PROCESSING & SHIPPING
We are truly grateful to all of you for making us a very busy shop! We look forward to helping you bake better and celebrate it sweet with the products you ordered!
*All orders have processing time BEFORE they are ready to ship. We are located in Maine, USA and can have weather delays during the winter months.
What is processing time? The time from when your order is placed until it ships out. All orders have some processing time as each order is packed to order. Processing times can vary depending on our current volume of orders and stock arrivals. Order early and select priority or express shipping during checkout if you need items quickly. Contact us BEFORE ordering if you have questions on time frame or are on a deadline.
When will my order ship? How quick your order ships out depends on a variety of factors. See below for more details. We aim to get orders out quickly as we know you are excited to get baking and celebrating but things like stock arrivals, weather and volume of orders can effect how quick your order gets processed.
NOTE: The time frames above are estimates only and excludes weekends & US holidays.
If you have a custom request for a large amount of an item or something is being made for you additional processing time may be needed before your order ships. Please email us for more details on processing and shipping times for large custom orders.
Note: If your order comes through with a security risk (can happen if billing and shipping address don't match) we may contact you to verify your order. Your order will be held until the funds clear which can take an additional 2-3 business days.
I just got my shipping notice, what's next? Once you receive your shipping notice with tracking information your package will be picked up by USPS within 24 hours. Please allow some some for your tracking number to become active.
What carrier do you use for shipping? We ship with the United States Postal Service (USPS) only at this time.
Do you offer ground shipping at a reduced rate? At this time we only ship with USPS. Ground shipping with their service tends to only save $1-2 compared to Priority mail for USA addresses. Often times it's the same price, especially on smaller orders and extends the shipping time to 7-14+ shipping days. Priority mail drastically reduces the shipping time and we refund extra shipping paid if we are able ship with flat-rate mailers.
Do you ship internationally? Yes, we ship now ship world wide! See shipping time frames below.
Will there be tax on my order? All sales made from a Maine resident will be subject to a 5.5% state sales tax.
NOTE: International orders may have duty and/or tax fees that are due when your order arrives depending on the country. This is your responsibility as the customer to be aware of the duties and taxes for your country. It is illegal for us (The Bakers Party Shop) to pay the duty, taxes or fees to your country. We have no control over who may be charged a duty tax and what that might be. All orders are marked MERCHANDISE on the customs form with proper values of the items in your package. It is illegal to mark a package as a gift or understate the value on the customs form.
The shipping seems high for what is in my cart? No worries! Our goal is to get your order shipped out quickly and at a reasonable shipping price! Please note that some items we carry weigh more than others so we have to account for that in our shipping price structure however if we find you have overpaid when we ship your order we will refund you the difference! Yep, we are cool like that!
How is shipping calculated on my order? Shipping is set up to go by weight and distance. You can select First Class Mail, Priority Mail or Priority Express Mail at checkout. If we are able to take advantage of flat-rate boxes for Priority or Priority Express to save you money, we will refund any shipping overages once your order has shipped.
UNITED STATES SHIPPING TIME FRAMES
FIRST CLASS MAIL: First Class Mail averages 3 to 7+ business days for delivery once shipped, not guaranteed. Only packages weighing 13 oz or less qualify for first class shipping in the US. Please allow 1-2 days for your order to ship, or 2-5 days if you are ordering handmade items such as stamped wooden utensils and painted rock candy sticks.
PRIORITY MAIL: Priority mail averages 2-3 business days for delivery once shipped, not guaranteed. Packages weighing over 16 oz will ship via Priority mail due to USPS regulations. Please allow 1-2 business days for your order to ship, or 2-5 business days if you are ordering handmade items such as stamped wooden utensils and painted rock candy sticks.
PRIORITY MAIL EXPRESS: 1-2 business days guaranteed once shipped. If you need this service, you must order by noon EST to ship the next business day for ready to ship items. Please note if you order handmade items such as our stamped wooden utensils and painted rock candy sticks they require 2-5 business days for processing before your order will be shipped. If you are in a rush email us and we'll see what we can do!
INTERNATIONAL ESTIMATED SHIPPING TIME FRAMES (ALL COUNTRIES OUTSIDE THE USA)
FIRST CLASS MAIL INTERNATIONAL: First Class Mail averages 2-4+ weeks for most countries. Tracking is provided, however we cannot guarantee packages will be scanned after leaving the USA. Packages weighing less than 4 pounds are eligible for this shipping speed.
PRIORITY MAIL INTERNATIONAL: Priority mail averages 6-10 business days, estimate only. USPS does not provide guaranteed delivery dates for this shipping service. Tracking is provided, however we cannot guarantee packages will be scanned after leaving the USA. Packages weighing over 4 pounds will ship via Priority mail due to USPS regulations. Please allow 1-2 business days for your order to ship, or 2-5 business days if you are ordering handmade items such as stamped wooden utensils and painted rock candy sticks.
PRIORITY MAIL EXPRESS INTERNATIONAL: Express mail averages 3-5 days, guaranteed to select countries only. If you need this service, you must order by noon EST to ship the next business day for ready to ship items. Please note if you order handmade items such as our stamped wooden utensils and painted rock candy sticks they require 2-5 business days for processing before your order will be shipped. If you are in a rush email us and we'll see what we can do!
NOTE: The following countries have guaranteed delivery dates with Express mail: Great Britain, North Ireland, Australia, France, Hong Kong, Japan, Republic of Korea (South Korea), Singapore and Spain.
INVOICES - RECEIPTS OF PURCHASE
Will I get a receipt in my order? We do not include an invoice as you are sent a receipt to your e-mail address after your order comes through. Please print the e-mailed receipt you are sent after your order comes through if you need a copy for your records. You can also create an account on this site to keep track of your purchases.
How will my order come packaged? Items ship in boxes or bubble mailers depending on the products you ordered. Items may also be grouped together in one bag to conserve on packaging and to work with the shipping packaging we use. Each item MAY NOT come packaged in its own bag. Items are packaged nicely and for safe shipping.
WRONG OR MISSING ITEM IN ORDER
I received the wrong item(s) or is missing an item from my order, what do I do? Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in the US and you would like that item reshipped we will gladly send it out to you at our expense (shipped first class mail) or you can choose to have a refund for the missing item. If you received the wrong items/order in some case we may ask you to ship back the item(s) that was incorrect. If you are located outside the US, we will refund you for the missing item, or you may have it included in your next order.
PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This is simply for our records since we are not a brick and mortar shop. This also helps us to see if 2 orders were mixed up so we can contact the other customer. For example if 2 shipping labels were accidentally put on the wrong packages.
We must be contacted within 5 business days of you receiving your order if there is a problem. Any notices sent to us after that time has lapsed will be handled on a case by case basis. If more than 30 days has past from when you received your item, we are not able to make any corrections at that time.
Please note that the USPS does not consider a package as being lost in transit until it has spent at least 30 days in transit here in the US or 45 days in transit if it was shipped internationally. If you think your package may have been lost in transit, please contact us right away and we will do our best to try and locate it and file a lost package claim through the USPS if necessary. Please note that we are NOT responsible for items lost or undelivered due to the wrong shipping address being submitted with your order.
• If a package is returned to us for any reason we will contact you. If there was a mistake in the address on our end we will reship your order at no cost to you.
• If it has been returned to us because you listed the wrong address at checkout or any other reason and you choose to have us resend it then there will be additional shipping charges to reship your order. Payment for reshipping must be received before we will reship your order.
• If you ask to cancel your order and it already has been shipped you will not be able to get a refund.
• If you receive your order and for some reason ship it back to us without contacting us first you will NOT be refunded for the items. For safety and health reasons we do not take items back as stated on our policies page which we ask all to read before ordering. All sales are final.
We reserve the right to cancel any order at any time.