General/Order FAQ's

GENERAL FAQ’S:

What is your return policy? We do not offer returns or exchanges for safety & health reasons. Since all of our products are used or can be used in food or beverage preparation ALL SALES ARE FINAL. If you return any items to us unauthorized you will not be refunded for the items or shipping.

We work hard to source and produce quality products for you to use for your baking and party celebrations! Quality levels can vary slightly depending on the manufacturer and we strive to carry items that range from good to great! We are not responsible for how a product works or the results you may get. Please ask additional questions before ordering if you have any concerns on an item or its performance. With baking supplies there are many factors involved besides the item itself that can effect results including; the recipe you are making, humidity, elevation, moisture, ect. We do use or have tested most items we carry, are avid bakers and can in some cases can share customers experience with items if you need more details than the product listing provides.

Please make sure you understand the sizing of products before ordering. We state the item dimensions in the product listing and are happy to provide more details if needed since all sales are final. Colors can vary slightly on items depending on the production batch and all device monitors show colors differently.

How do I register for an account? You may register for an account during the checkout process, but you may also checkout as a guest. If you would like to create an account check the box labeled “Save this information for faster checkout next time” and proceed with checkout. You may also create an account by clicking on the “My Account” tab at the top of our website and filling out the “New Customer” information. This feature is great as it will keep track of your order history so if you love an item you've ordered you can easily access what it was from past orders.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover and Paypal.

Can I place an order over the phone? At this time we only accept orders via our website.

Do you have a store front? At this time we are an online shop only.

Do you have a catalog? We do not have a printed catalog, but all of the items we carry are listed on our website.

Do you ship internationally? Yes, we ship now ship world wide! Find detailed shipping information here.

Do you sell wholesale or offer bulk discounts? We do not sell any products wholesale. Bulk discounts are offered on select products, some of which are listed in the shop at reduced pricing. If you can’t find what you need please send us an email so we can check availability and pricing.

Do you send coupons or have discount codes available? Be the first to find out about current promotions by signing up for our newsletter or by following us on Instagram, Facebook or Twitter.

ORDER FAQ’S:

How do I make changes to my order? Please email us ASAP at hello{at}bakerspartyshop.com if you need to make any changes to your order. If your order is already packed for shipping we are not able to make changes at that time.

How is my order shipped and when can I expect it? You order will be shipped from Maine (USA) via the United States Postal Service. Find detailed shipping information here.

Will I get a receipt in my order? We do not include an invoice as you are sent a receipt to your e-mail address after your order comes through. Please print the e-mailed receipt you are sent after your order comes through if you need a copy for your records. You can also create an account on this site to keep track of your purchases and view your order history.

How will my order come packaged? Items ship in boxes or bubble mailers depending on the products you ordered. Items may also be grouped together in one bag to conserve on packaging and to work with the shipping packaging we use. Each item may not come packaged in its own bag. Items are packaged nicely and for safe shipping.

I received the wrong item(s) or is missing an item from my order, what do I do? Please contact us within 5 business days if you are missing anything or have an incorrect item in your order. If you are in the US and you would like that item reshipped we will gladly send it out to you at our expense (shipped first class mail) or you can choose to have a refund for the missing item. If you received the wrong items/order in some cases we may ask you to ship back the item(s) that was incorrect. If you are located outside the US, we will refund you for the missing item, or you may have it included in your next order.

PLEASE NOTE: We may ask for a photo to be taken to show us the order you received so we can see the error that was made. This is simply for our records. This also helps us to see if 2 orders were mixed up so we can contact the other customer. For example if 2 shipping labels were accidentally put on the wrong packages.

We must be contacted within 5 business days of you receiving your order if there is a problem. Any notices sent to us after that time has lapsed will be handled on a case by case basis. If more than 30 days has passed from when you received your item, we are not able to make any corrections at that time.

Still have questions? If there is an issue with your order or you have any concerns please email us at hello{at}bakerspartyshop.com. Please include your name and order number so we can assist you quickly!