BAKERS PARTY SHOP UPDATE ON COVID-19

We are open + shipping with longer processing times. The important details below will answer most questions in regards to how our busy shop is functioning during the state of the Covid-19 pandemic. Check this page for our most current information as all updates will be made here. You are required to read this page before completing your purchase in our shop. Please take the time to read through it in its entirety. We're being as transparent as possible to help avoid disappointments or misunderstandings. Thank you in advance as we navigate this challenging time.

SEPTEMBER USPS UPDATE: USPS is currently having delays which may effect shipping times, especially on first class and priority mail. International orders are taking longer to be processed through customs and can also have delays. Please check the tracking #'s you are emailed and contact USPS for any shipping questions.

ORDERING INFO: We are not taking rush or expedited orders. Please don't assume when you think your order might ship. This shop processes a high volume of orders with one person currently fulfilling them. Processing time varies from a few days to a few weeks or more depending on what is ordered + where your order falls in the shipping queue. If on a deadline contact us BEFORE ordering so we can let you know if we can meet your deadline or not. If you leave a deadline date on your order without speaking to us first if the date can not be met we will cancel and refund your order.

SPRINKLE UPDATE: We are currently FULLY BOOKED for sprinkle orders for the moment. Many sprinkle listings are on hold saying "sold out" until I can catch up on orders already placed. If you're a regular customer needing sprinkles for your bakery - business please contact us to see if we can accommodate your order depending on what is needed and your deadline date.

UPDATES: After you order you receive and emailed receipt. Unless we have a question on your order the next time you will hear from us is when your order has been packed for shipping. You'll receive a shipping confirmation email containing your tracking #. Please check your junk-spam folder as they can often end up there.

KINDNESS MATTERS: This is a trying time. As a small business I am doing the best I can with what I have at the moment. If you send a harsh email inquiring on an order we reserve the right to cancel and refund it. Funds may take a few business days to post back to the account in which you paid.

OTHER IMPORTANT DETAILS:

• Email inquiries may take a few days to be responded to. If you have not heard back in 3 days please send another email. Check your junk-spam folders as our replies can often get filtered there.
• Processing times will be longer as we're only shipping a few times a week. What is processing time? It's the time from when you order until when we are able to ship. This time frame varies depending on our current volume of orders + stock arrivals. Larger orders and/or orders with sprinkles will have longer processing times (as mentioned above - currently fully booked for sprinkle orders) as sprinkles are packed to order and processed in batches.
• As stated in the warning box at the final checkout page, the estimated shipping times shown DO NOT include our current processing time and the days listed are not accurately stated by USPS (we can't change the time frames they show). Even if you upgrade your order to priority or express there will still be processing time before we're able to ship. Anything weighing over 1lb has to ship priority mail in the US, it's not an upgraded order. Due to a higher number of packages being shipped through the USPS we can not guarantee any time frames for delivery and they are currently experiencing delays. 
• INTERNATIONAL CUSTOMERS: USPS is not shipping to many countries at this time. If we can not get your shipping address accepted to print a shipping label we will contact you to let you know that your order will have to be canceled. We have no control and are not responsible if your country rejects your package due to the current pandemic situation. If for some reason a package is returned to us we will contact you.
• FOR THOSE WHO HAVE ORDERED FROM US: Please make sure you check your junk-spam folder for your order confirmation and shipping notice. We're getting many notes from customers stating they are not getting our emails. They may be blocked or filtered to your junk-spam folders due to your email settings so please check there for them. If we respond to you and the email bounces back to us we have no way to contact you. Please enter your phone # at checkout as we can text a reply if we find this happens (for US customers).

Even though things aren't going as fast as I'd like please know I'm doing the best I can to make the adjustments needed to keep BPS open to serve your baking + party needs. Thank you so much for your continued support of my small business. It's because of you and the memories you'll make in the kitchen baking for others or with your family and friends that keeps me going!

Stay safe and sweet!

Esther