We happy to report we are back to our normal processing times! Thank you so much for your continued support and patience. I am so excited to update this page with our most current info as of 6/30/2021.
COMMONLY ASKED QUESTIONS + OTHER IMPORTANT DETAILS:
What orders ship quick? Most orders without sprinkles, edible sugar toppers or fondant roses ship within 1-3 business days. Orders with any of those mentioned items may have a 2-6 day processing time. Large orders with sprinkles and/or bulk sprinkles can have a 1-2 week processing time depending on what is ordered and stock arrivals. When on a deadline please contact us before ordering. Please keep in mind processing times are estimates only and can fluctuate depending on our current order volume. During high volume times like during a sale or holiday months it may take a couple extra days for processing. We process as quickly as we can!
I emailed you but haven't heard back? Email inquiries may take a few days to be responded to. If you have not heard back within 3 days please send another email. Check your junk-spam folders as our replies can often get filtered there. We do not respond to inquiries on weekends, holidays or most Monday's.
I picked faster shipping at checkout, will I get my order fast? That depends on a variety of factors. All orders have processing time before it is ready to ship. Please keep in mind the estimated shipping times shown at checkout DO NOT include our current processing time and the days listed are not accurately stated by USPS (we can't change the time frames they show). Even if you upgrade your order to priority or express there will still be processing time before we're able to ship and what that time frame is varies depending on what is ordered. Anything weighing over 1lb has to ship priority mail in the US, it's not an upgraded order. Due to a higher number of packages being shipped through USPS we can not guarantee any time frames for delivery as they some areas are still experiencing delays. If you are on a deadline we suggest contacting us BEFORE ordering to see if we can meet your deadline.
Will I receive an update on my order? After you order you receive and emailed receipt. Unless we have a question on your order the next time you will hear from us is when your order has been packed for shipping when you will be emailed a shipping confirmation containing your tracking #. Please check your junk-spam folder as they can often end up there.
INTERNATIONAL CUSTOMERS: USPS is not shipping to some countries at this time. If we can not get your shipping address accepted to print a shipping label we will contact you to let you know that your order will have to be canceled. We have no control and are not responsible if your country rejects your package due to the current pandemic situation. If for some reason a package is returned to us we will contact you.
IF YOU'VE PLACED AN ORDER: Please make sure you check your junk-spam folder for your order confirmation and shipping notice. We're getting many notes from customers stating they are not getting our emails. They may be blocked or filtered to your junk-spam folders due to your email settings so please check there for them. If we respond to you and the email bounces back to us we have no way to contact you. Please enter your phone # at checkout as we can text a reply if we find this happens (for US customers). We will not call or share your phone #, it is just a back up way to reach you if you enter your email address wrong on your order or it bounces back due to your email spam filters.
Thank you so much for your continued support. It's because of you and the memories you'll make in the kitchen baking for others or with your family and friends that keeps us going!
Esther + the BPS team